•  Ambulatory Surgery Unit
 •  Blood Donor Program
 •  Breast Care Center
 •  Cancer Center
 •  Cardiac Care Network
 •  Center for Mammography
 •  da Vinciฎ Si™ Surgery
 •  Diabetes Education Center
 •  Diagnostic Imaging
 •  Emergency Services
 •  EMS Portal
 •  Family Life Center for Maternity
 •  Health Care for the Homeless Program
 •  Intensive Care Unit
 •  Intermediate Care Unit
 •  Interpreter Services
 •  Mercy Hearing Center
 •  Mercy Orthopedics and Sports Medicine
 •  MercyCare--Forest Park
 •  MercyCare--Holyoke (Providence Prenatal Center)
 •  MercyRx
 •  Mercy's Hospitalist Program (MIMS)
 •  Neurodiagnostic Lab
 •  New England Neurosurgical Associates, LLC (NENA)
 •  Palliative Care Program
 •  Parking at Mercy
 •  Preparing for Surgery
 •  Social Services
 •  Spiritual Care
 •  Stroke Treatment and Recovery
 •  The Gift Shop at Mercy Medical Center
 •  Trigeminal Neuralgia Care Center
 •  Volunteer Services
 •  WorkWiseฎ Occupational Health Center
 •  Wound Care Centerฎ and Hyperbaric Oxygen Therapy

Home > SPHS Programs & Services > Mercy Medical Center > Volunteer Services

Volunteer Services
271 Carew Street, Springfield, MA 01104

Mercy Medical Center welcomes caring individuals to be a part of our team of volunteers. Last year, volunteers contributed over 27,000 hours of service to our hospital.

As a volunteer, you have the opportunity to make new friends, share your experience and knowledge, and learn new skills.

Volunteers play an important role in our medical center by helping to make a positive difference in the lives of our patients and their family members. They are one of our most valuable assets because they give the most precious commodity there is -– themselves.

Join us as we continue to grow to meet the growing needs of our community!

Volunteer Opportunities

There are a number of interesting opportunities to be a volunteer in the medical center. Here is a sample of some of the volunteer activities you can be a part of:

  • New - We are looking for someone with a green thumb to help with the garden at our Weldon Building, 2 to 3 times a week.

  • Reception Desk: Volunteers provide greetings, direction and information to those entering Mercy Medical Center.

  • Clerical Support: Volunteers provide departmental support by performing light clerical duties, such as filing, photocopying and assisting with bulk mailings.

  • Transport Department: Volunteers assist patient care areas by transporting patients to other service areas by wheelchair.

  • Clinical and Non-Clinical Departments: Volunteers provide support services to hospital departments such as in the dietary department, the cancer center, diagnostic imaging, medical staff office, the emergency department, the marketing department, etc.

  • Spiritual Care Associate: Volunteers assist the Spiritual Care Department in providing spiritual services to patients.

  • Special Projects

  • Volunteer from Home

Volunteers are matched by talent and preference with hospital needs.

In High Demand

Transporters - Weekdays, 11 a.m. to 3 p.m.
Spiritual Care Associates - Evenings, 4 to 8 p.m. and 5 to 8 p.m.

About Mercy Medical Center

As a volunteer at Mercy Medical Center, you can be proud of our long tradition of providing patients with a high-touch, holistic approach to health care -– along with having the very latest in medical technology. An acute care hospital that originally opened its doors in 1896, Mercy’s staff is committed to treating beyond illnesses and injuries to include wellness programs, support groups and educational programs.

Mercy Medical Center is a member of the Sisters of Providence Health System and Catholic Health East, sponsored by the Sisters of Providence. As a volunteer, you will be joining a community of persons committed to being a transforming, healing presence within the communities that we serve.

What Does Volunteering Have to Offer You?

There are many reasons why people choose to become volunteers. Some of the benefits of being a volunteer at Mercy include:

  • Making new friends
  • Free flu shots and TB screenings
  • Meal discounts
  • In-service educational programs
  • Opportunity to meet new people
  • Personal satisfaction
  • Recognition events
  • Sense of pride and accomplishment

Getting Started

The first and most important step to becoming a volunteer is to make a personal commitment to helping others. From there, the process is easy. Volunteers must complete a written application form which includes pertinent information about their education and occupational background, previous volunteer experience, availability and service areas of interest. Two personal or professional references (other than from relatives) must be provided. In addition, junior applicants must receive parental permission.

An interview is scheduled with the director of Volunteer Services. At this session, the director will discuss your skills, areas of interest and reasons for volunteering. The interview is a key tool in determining placements which will be satisfactory for you and beneficial to the hospital.

Adult applicants must have a tuberculin test annually. Junior applicants must have a health reference completed by their physician. All volunteers are required to attend a general orientation which provides information about the hospital and the role of volunteers. Areas covered in these sessions include the Mercy Medical Center mission, information on dress code and appearance, an overview of patient privacy and confidentiality issues, infection control procedures, fire safety, disaster procedures, risk management and incident reports. Volunteers also receive a tour of the facility.

Volunteers then receive specialized training appropriate to their area of service. An employee or experienced volunteer provides this overview, in cooperation with the director of Volunteer Services.

Yes! I Want to Become a Volunteer at Mercy Medical Center

To sign up as a Mercy Medical Center volunteer, please fill out the attached form for Adult Volunteer or Junior Volunteer and send it to the following address:

Mercy Medical Center
Volunteer Services
P.O. Box 9012
Springfield, MA 01102-9012

File Attachments
SPHS Volunteer Application Form (Sept 2013).pdf
For more information please feel free to contact us.

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