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Home > Customer Service > Billing Questions

Billing Questions

At the Sisters of Providence Health System, we are committed to providing you with the best available health care along with convenient and reliable billing service.

For billing questions for services provided at the following locations, please call the numbers shown below. Our team of customer service representatives will be happy to assist in answering questions you might have regarding your bill.
  • Mercy Medical Center
    413-539-2420

  • Providence Behavioral Health Hospital
    413-539-2421

  • Providence Behavioral Health Hospital-Outpatient Services
    413-535-1000

  • Providence Behavioral Health Hospital-Methadone Clinic
    413-493-2741

  • Springfield Methadone Clinic (Mill Street)
    413-781-1926

Financial Counseling Service at Mercy and Providence
Financial Counselors are available to answer questions patients may have about their hospital bills. Mercy Medical Center's Financial Counselor office is located on the first floor of the main hospital building near the Outpatient Registration desk. Providence Behavioral Health Hospital's Financial Counselor is located on the first floor of the hospital next to the Patient Registration area.


Providence Care Centers
Billing questions related to one of the Providence Care Centers should be directed to the Business Office Coordinator who works for the facility. For a list of telephone numbers, please check our telephone directory.

For more information please feel free to contact us.


 
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