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Home > SPHS Programs & Services > Providence Behavioral Health Hospital is Mercy Medical Center's Holyoke campus > Volunteer Services

Volunteer Services

Providence Behahioral Health Hospital (PBHH) welcomes caring individuals to be a part of our team of volunteers.

As a volunteer, you have the opportunity to share your experience, knowledge and compassion, learn new skills and make new friends.

Volunteers play an important role in our hospital by helping to make a positive difference in the lives of our patients and their family members. They are one of our most valuable assets because they give the most precious commodity there is - themselves.

Join us as we continue to grow to meet the growing needs of our community!

Volunteer Opportunities (Must be 18 years and older)

There are a number of interesting opportunities to be a volunteer at PBHH. Here is a sample of some of the volunteer activities you can be a part of:

Greet visitors, patients, and direct/escort to destination
Transport individuals to destination as needed
Assist with clerical work
Conduct survey with selected patients

Activities with Children
Musical Activities
Yoga or Meditation
Special Events

Activities with Geriatric Patients
Bingo, Games
Musical Activities
Yoga or Meditation
Special Events

Answering phones

(The labyrinth is a spiritual tool. A labyrinth is symbolic of the journey to the center of yourself. It is an aid for learning about the spiritual path.)
Assist with set up and take down

Eucharistic Ministers
Administer Communion to patients and families

Volunteers are matched by talent and preference with hospital needs.

About Providence Behavioral Health Hospital Providence Behavioral Health Hospital is home to a wide range of mental health and substance abuse programs. Services include:

Inpatient Services

  • Child/Adolescent psychiatric unit
  • Adult psychiatric unit
  • Older adult psychiatric unit
  • Inpatient substance abuse unit

Child and Adolescent Residential Treatment Programs

  • A short-term acute residential treatment program cares for children and adolescents experiencing acute psychiatric and/or substance abuse problems.

The Intensive Outpatient Chemical Dependency Programs

  • Pathways Intensive Outpatient Substance Abuse Program
  • Methadone Maintenance Treatment Program

As a volunteer at Providence Behavioral Health Hospital, you can be proud of our long tradition of providing patients with a holistic approach to health care.

Providence Behavioral Health Hospital is a member of the Sisters of Providence Health System and Catholic Health East, sponsored by the Sisters of Providence. As a volunteer, you will be joining a community of persons committed to being a transforming, healing presence within the communities that we serve.

What Does Volunteering Have to Offer You?

There are many reasons why people choose to become volunteers. Some of the benefits of being a volunteer at Providence Behavioral Health Hospital include:

  • Free flu shots and TB screenings
  • Meal discounts
  • In-service educational programs
  • Opportunity to meet new people
  • Making a real difference
  • Using your skills of a lifetime
  • Personal satisfaction
  • Recognition events
  • Sense of pride and accomplishment

Getting Started

The first and most important step to becoming a volunteer is to make a personal commitment to helping others. From there, the process is easy. Volunteers must complete a written application form which includes pertinent information about their education and occupational background, previous volunteer experience, availability and service areas of interest. Two personal or professional references (other than from relatives) must be provided.

An interview is scheduled with the director of Volunteer Services. At this session, the director will discuss your skills, areas of interest and reasons for volunteering. The interview is a key tool in determining placements which will be satisfactory for you and beneficial to the hospital.

Applicants must have a tuberculin test and flu vaccination which are provided at no cost. A background check is performed on all potential candidates. All volunteers are required to attend a general orientation which provides information about the hospital and the role of volunteers. Areas covered in these sessions include the Mercy Medical Center/Providence Behavioral Health Hospital's mission, information on dress code and appearance, an overview of patient privacy and confidentiality issues, infection control procedures, fire safety, disaster procedures, risk management and incident reports.

Volunteers then receive specialized training appropriate to their area of service. An employee or experienced volunteer provides this overview, in cooperation with the director of Volunteer Services.

Yes! I Want to Become a Volunteer at Providence Behavioral Health Hospital.

To sign up as a Providence Behavioral Health Hospital volunteer, please fill out the attached form for Volunteer and send it to the following address:

Mercy Medical Center
Volunteer Services
271 Carew Street
Springfield, MA 01104

File Attachments
SPHS Volunteer Application Form (Sept 2013).pdf
For more information please feel free to contact us.

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