Lenox, MA--Providence Care Center of Lenox (PCCL) has earned a perfect, deficiency-free survey from the Massachusetts Department of Public Health (DPH) for the second year in a row. To receive such a survey, skilled nursing facilities must successfully complete a rigorous evaluation for compliance with federal and state standards regarding staffing levels, quality of care, safety, food services and cleanliness of facilities. A deficiency-free rating from DPH is one of the top indicators of excellence for skilled nursing facilities.
“Providence Care Center of Lenox has a reputation for providing high quality resident-centered care in a homelike environment, and the achievement of a second consecutive deficiency-free survey is further confirmation that our team of professionals at PCCL successfully meets that goal,” said Christopher McLaughlin, Chief Operating Officer, Mercy Continuing Care Network. “These DPH surveys not only help us measure the quality of care and service we provide, they also serve as a resource for potential residents and their family members as they determine the best place for long-term care.”
DPH surveys are unannounced and conducted by health care professionals such as registered nurses and social workers. PCCL is evaluated annually by DPH. The most recent evaluation spanned three days and included a tour of PCCL, the review of resident charts, and interviews with administrators and staff. This evaluation marks the fourth time PCCL has achieved a deficiency-free survey from DPH.
“At Providence Care Center of Lenox, staff members are committed to providing the highest level of care in every encounter with those we serve. This deficiency-free survey is the latest result of that strong commitment,” said David Laplante, Administrator, Providence Care Center of Lenox.
In 2011 and 2012, Providence Care Center of Lenox received the ‘Excellence in Action’ award from My InnerView, the nation’s leading provider of performance-improvement solutions for the senior care industry. The national award recognizes a select number of nursing homes that achieve superior “would recommend” scores on their resident satisfaction surveys.