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Home > Customer Service

Customer Service

The Sisters of Providence Health System is committed to providing excellent care to all of our guests.

The Anchor of Faith-Based Service
Many of SPHS's unique virtues come from its status as a faith-based organization. Staff members believe in the sacredness of life and the innate dignity of each person. These values are expressed in the respect shown each patient, the individualized care that is developed and the way staff members honor patient requests whenever feasible.

Faith-based concern also explains the breadth of SPHS's services. It's reflected in our desire to heal and help patients in any way they may need, whether inpatient or outpatient, pediatric or geriatric, short-term or long-term, simple or complex.

At the Sisters of Providence Health System, we're dedicated to providing excellent service to our patients and their families. Whether patients come to our Mercy Medical Center campus in Springfield or to one of our behavioral health programs or nursing homes, they'll see our commitment to our health systems’ core values.

Core Values
  • Reverence for each person
  • Community
  • Justice
  • Commitment to those who are poor
  • Stewardship
  • Courage
  • Integrity – we keep our word and are faithful to who we say we are

  • For more information please feel free to contact us.


     
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